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SOURCE Comcast Cable
New product enhancements, additional customer support and resources available to Jersey Shore towns
PLEASANTVILLE, N.J., May 19, 2014 /PRNewswire/ -- Comcast is welcoming New Jersey customers as they return for another summer "down the shore." In order to create the best customer experience, whether at home or on the sand, the company has upgraded its network serving Shore areas; added staff and extended hours at customer service centers; launched new television, Internet and home automation services; and is offering more options for self-service.
Almost 500 miles of infrastructure servicing homes in Jersey Shore areas have been upgraded. This is in addition to the 144 miles that were replaced in 2013 following Hurricane Sandy. The investment in the network will provide reliable service and faster Internet connections, leading to increased customer satisfaction.
At Shore customer service centers, staff size has increased and even doubled in some cases at locations including Avalon, Long Beach Island, Manahawkin, Ocean City, Pleasantville, Toms River, and Wildwood. Throughout the summer season, all shore locations will be open Monday through Saturday and, for the first time, on Sunday and Monday of Memorial Day weekend.
In Ocean City, where Sandy devastated the Comcast facility, the company will improve the temporary location servicing the island which will enhance flow and efficiency. The Wildwood service center will have renovations completed by Memorial Day weekend, doubling its capacity to serve customers.
In time for the summer season, New Jersey residents are also among the first in the country with access to the latest Comcast technology and services, including:
"Today more than ever, customers want entertainment, home management tools, WiFi and more around the clock, on the go and at their fingertips," said LeAnn Talbot, regional senior vice president of Comcast. "Everything we do revolves around making the best services more comprehensive and easier to enjoy, wherever and whenever customers want them."
About Comcast Cable:
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. Comcast has invested in technology to build an advanced network that delivers among the fastest broadband speeds, and brings customers personalized video, communications and home management offerings. Comcast Corporation (Nasdaq: CMCSA, CMCSK) is a global media and technology company. Visit www.comcastcorporation.com for more information.
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